Take us through how Plumbing on Tap was founded.

Mr Raggio was let down by some local plumbers and the final straw that broke the camels back was when he was over charged by nearly £500 for a simple job in a let property. The trust in the industry back in 2006 was at an all time low and so decided to start off his own company “Plumbing On Tap” starting every job throughout the day with honesty and integrity organically building up a local reputation of the most trustworthy plumbing and heating company.

What services do you offer?

We cover all aspects of plumbing and heating for domestic home owners, landlords and let properties to businesses. Reaction times are important when attending to leaks and boiler breakdowns, we aim to attend same day or latest within 24 hours depending on the urgency and circumstances of the job. We carry out repairs and new installations for taps, toilets, sinks, baths and showers as well as radiators, cylinder tanks and boilers. We also carry out a thousands of Gas Safety Inspections and Boiler services each year.

What sets you apart from other plumbing and heating companies?

We treat every customer like our owner customer. We do not have targets or work on commission, we are not a money orientated company, its all about the customer service we can provide and aim to have a customer for life. Something many people notice is our sign written vans along with their themed number plates, we have some fantastic number plates such as
CA11 TAP
C411 OUT
CA11 USS
GA5 5AFE
BE11 TAP
BE11 USS
BE11 NOW
YE55 TAP
YE5 1 TAP
YE5 4 TAP

We have a few more and a shopping list of others which we will invest in next year for further vans.

How dangerous is it to hire a ‘cowboy?’

Deadly, its as simple as that. Would you allow a member of the public to drive you and your family to a destination without a full Drivers licence and Insurance? The same applies for Gas Safe Registrations. The course can take up to five years and costs thousands of pounds, due to ever changing regulations each engineer has to also renew his qualifications every five years. Its a serious business that often gets under appreciated just how dangerous gas and the poisoning of carbon monoxide is.

How important is Gas Safe certification?

The course can take up to five years and costs thousands of pounds, due to ever changing regulations each engineer has to also renew his qualifications every five years. Its a serious business that often gets under appreciated just how dangerous gas and the poisoning of carbon monoxide is.

How crucial have employees been to the success of your business?

We have kissed many frogs before we hire our princes, thanks to our hire process and trial period with either our Team Leader or Operations Manager we identify whether a new operative meets our requirements at On Tap or atl east has the potential. We have the saying internally, is he or she good enough to work in your mothers or grandmothers home?

Tell us about your 10 year boiler guarantee, and why that sets you apart.

Boiler Manufactures are competing for your business offering extended warranties, our warranty isn’t a warranty its a guarantee! We guarantee your boiler for ten years as long as we service it each year. We are working closely with Worcester Bosch as Accredited Installers to offer you the very best packages competing with nation wide companies.

What do your clients say about you on Checkatrade?

We have nearly 600 real customer feedbacks with an average score of 9.8 out of 10. The average feedback compliments our company on a good, quick professional service.

Do you have an inspiration? How does that affect how you run On Tap?

We have always aimed to be the biggest and best locally, for many years now we grew to becoming the market leader in our industry locally. In fact many smaller companies have been inspired by us, some even making our director know this which is a very big compliment in itself. We will continue to strive for the best for our customers, maintain a high level or workmanship and customer service at an affordable price.

What is the next big goal for Plumbing on Tap?

We are celebrating ten years of business shortly and to celebrate we have put out our very first TV advert, we hope this is a successful campaign and will continue to grow into Sussex and become a major key player in the Plumbing and Heating industry.

Elliott Raggio is the owner of Plumbing on Tap and On Tap Group.

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